The customers who quietly stopped calling
Perché finds past customers overdue for their next maintenance visit, so you can book them before a competitor does.
A customer who had a tune-up every spring for three years and then didn't call this year hasn't announced anything. They're just gone — to a competitor's postcard, a neighbor's recommendation, or plain forgetfulness.
That is the cheapest revenue in the business to win back: they already know and trust you, and there is no ad spend. But nobody is watching for the gap.
Perché looks at each customer's maintenance history and flags the ones who've gone past the interval you set.
How Perché finds it
A gap in the calendar, spotted automatically.
- ✓A customer with maintenance history who hasn't had a maintenance visit in 12 months is flagged (adjustable).
- ✓Only genuine maintenance visits count — a one-off repair doesn't make someone a maintenance customer.
- ✓The reason shows the real number of months since their last visit.
- ✓Professional also totals the recurring revenue currently at risk across all lapsed maintenance customers.
What you get
A list of people worth a call
Past customers who are due, ordered by how long it's been.
A renewal offer ready to send
A friendly “it's been a while” message, one click.
Recurring revenue at risk
On Professional, a single number for the maintenance revenue slipping away.
From flag to recovered dollar
Straight talk
Common questions
Related
See what your own numbers say
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